OUR NORMAL PROCEDURE FOR A WARRANTY ISSUE IS AS FOLLOWS:
FIRST AND FOREMOST, DETAIL EXACTLY WHAT THE UNIT IS DOING. NEXT,
CALL OUR FACTORY AND ASK TO SPEAK TO ONE OF OUR TECHNICIANS.
OUR PHONE NUMBER IS (800) 330-3553. WE HAVE TECHNICIANS
AVAILABLE 8-5 EASTERN TIME, MONDAY THROUGH FRIDAY. SORRY, WE
HAVE NO TECHNICIANS AVAILABLE ON WEEKENDS. HAVING EXPLAINED
THE ISSUE TO ONE OF OUR TECH’S, THEY WILL PROBABLY SUGGEST A
COURSE OF ACTION TO ISOLATE THE PROBLEM AND ELIMINATE THE
ISSUE. SHOULD IT BE NECESSARY, WE MAY HAVE TO HAVE THE UNIT
RETURNED TO THE FACTORY.
OUR NORMAL PROCEDURE, SHOULD THAT BE NECESSARY, IS TO SHIP A
BOX WITH PACKAGING MATERIAL ENCLOSED TO YOU AT OUR EXPENSE.
PRIOR TO REMOVAL OF THE AIR CONDITIONER, INSURE YOUR SEA COCK IS
CLOSED. AFTER DISCONNECTING THE HOSES FROM THE UNIT, USING A
BARB TO BARB HOSE CONNECTOR, CONNECT THE TWO ENDS OF THE
HOSE TO EACH OTHER TO PRECLUDE ANY WATER ENTERING THE BOAT.
REMOVE THE UNIT FROM YOUR BOAT AND CAREFULLY PACKAGE THE
UNIT, TAG OR PLACE YOUR NAME, PHONE NUMBER AND A BRIEF
DESCRIPTION OF YOUR PROBLEM ON THE UNIT. THIS IS NECESSARY
BECAUSE FROM TIME TO TIME, SHIPPING DAMAGES MAY PRECLUDE US
FROM IDENTIFYING THE UNIT FROM MARKINGS ON THE OUTSIDE OF THE
BOX.
YOU HAVE TWO CHOICES AFTER PACKAGING THE UNIT, IDENTIFYING IT
AND SEALING THE BOX UP. AS YOU UNDERSTAND FROM THE WARRANTY,
IT IS YOUR RESPONSIBILITY TO PAY FOR FREIGHT TO GET THE UNIT BACK
TO THE FACTORY (IF THE UNIT IS MORE THAN 6 MONTHS OLD).
UPON OUR DETERMINATION OF NEEDING THE UNIT BACK AT THE
FACTORY, WE WILL OFFER YOU TWO CHOICES FOR HANDLING THE
SHIPMENT BACK TO OUR FACTORY. THE FIRST IS CALLED AN “ARS”
PROCEDURE. THIS PROGRAM INCLUDES A PRE-PAID LABEL TO BE SENT
WITH YOUR RETURN BOX. THIS FEE IS A FLAT $60.00 (WHICH ALL GOES TO
UPS). THE LABEL IS PLACED OVER THE ONE USED TO SEND YOU THE BOX.
ONCE THE UNIT IS PACKAGED AND THE LABEL IS PLACED ON THE BOX,
EITHER GIVE TO YOUR UPS REPRESENTATIVE, TAKE BOX TO THE CLOSEST
UPS STATION, OR LASTLY CALL UPS AND THEY WILL COME PICK THE BOX
UP. IF YOU UTILIZE THE PROGRAM OF CALLING UPS, THEY MAY CHARGE
AND COLLECT AN ADDITIONAL $10.00 FOR THIS SERVICE. THIS IS OUT OF
OUR CONTROL. PLEASE UTILIZE WHICH EVER PROGRAM WORKS BEST FOR
YOU. FOR YOUR CONVENIENCE, THE ARS PROGRAM INCLUDES PRE-PAID
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